Frequently Asked Questions - Korean rental Wi-Fi industry's lowest price overseas communication service

QPlease tell me the contents of the rental set.: A Wi-Fi router (main unit), charger, charging cable, conversion plug (not included in some countries), pouch
※Contents may vary depending on destination and inventory status. Please note.

Q Is the data capacity unlimited?: A We have an unlimited plan available only in Korea. For other areas, communication is possible up to a maximum of 1GB per day.
Please note that if you exceed the specified data capacity, your speed may be restricted or your communication line may be temporarily suspended.

QHow many devices can I connect to with one Wi-Fi router?: A Up to 5 devices can be connected simultaneously.
However, please note that when multiple people use the service, the daily data capacity will be shared, so the data capacity that can be used by each connected device will be reduced.

QIt varies depending on the number of connected devices and usage conditions, but the approximate time is 8 hours.: A If multiple devices are connected at the same time, battery consumption will be faster than usual.

QCan it be used on a ship?: A Although it may be possible to use it near the coast of your destination, please note that communication at sea is generally not possible.

QHow do I turn off my smartphone's mobile data communication function?: A Please turn off the "mobile data communication" setting from the settings screen of your device.
※Please turn your mobile data communication back on after returning to Japan.

QPlease tell me how to apply.: A Please enter the necessary information using the application button or Click here following the on-screen instructions.

QCan I apply by phone?: A In principle, applications must be made from our homepage.
If you have difficulty applying through our website, please feel free to contact us by phone.
Toll-free number: 0120-000-978 (Reception hours) Weekdays 09:00 - 18:00

QUntil when should I apply?: A For delivery reasons, please apply at least 2 days in advance.
For urgent applications, please contact the support center directly.

QMy trip has been cancelled. Is it possible to cancel the rental?: A Yes. It is possible. Please contact us at least 3 days before your departure date.
※Cancellations made within 2 days before the departure date will incur a cancellation fee of ¥2,100.

QWhen does the rental period start and end?: A The rental period is calculated from the date of departure to the date of return.
Rental fees will be charged even when you are not using the device during your trip.

QCan I change my application details after applying?: A Changes to your application can be made via the contact form or by phone.
Please feel free to contact us as it is possible to change the pick-up method, rental start date, return method, rental period, etc.
Please note that if you make a request just before rental, we may not be able to accommodate your request.

QAfter applying, I did not receive an application completion email. Have you completed your application?: A After completing your application, an "Application Completion Email" will be automatically sent to the email address you registered or entered.

If you do not receive an email, the following possibilities may be considered.
1.Incorrect email address registration
Please check your email address and contact our customer center.
2.Blocking by email reception settings If your security software or email software has a spam prevention function, the email may be automatically sorted to the spam folder or trash or deleted.
Please check and if you cannot find it, please contact our customer center.

Your application is complete when the application completion screen is displayed, regardless of whether you have received the application email or not.

QWhere can I receive it?: A You can pick up your package at the following three locations.
▼Hakata Port International Terminal
Hakata Port International Terminal, Booth in front of the immigration gate on the 2nd floor
Business hours: 1 hour before the first flight until the departure time of the last flight

▼Fukuoka Airport
Fukuoka Airport International 1st floor Sagawa Express counter
Business hours: 7:30-21:40
※Sagawa Express counter business hours will be temporarily changed.
Business hours after change: 7:30-19:00

▼Hiroshima airport
Hiroshima Airport 2nd floor information
Business hours: 7:00-21:00

QCan I specify the delivery date?: A You can specify up to 3 days before the start date of use.

QPlease tell me how to return it after returning to Japan.: A You can return items at the following three locations.
Hakata Port International Terminal 1st floor information return box
Fukuoka Airport International 1st floor Sagawa Express counter
Hiroshima Airport 1st floor information return box (both international and domestic flights available)
Return by home delivery: Please complete shipping procedures by the next day of your return.
※If returning by home delivery, shipping costs will be borne by the customer. Thank you for your understanding in advance.

QWill there be a late fee?: A Yes, if you return the item after the rental period you applied for, a late fee will be charged.
If you wish to extend your stay, please be sure to contact our customer center in advance.
[If you contact us in advance]
Wi-Fi rental fee (application amount) x number of excess days
[If you do not contact us in advance]
Late fee flat rate¥1,050×Number of overdue days
[If the Wi-Fi rental fee exceeds ¥1,050]
Wi-Fi rental fee (application amount) x number of overage days, regardless of whether there is an extension notification or not.
※Customers who subscribe to the option will also be charged the amount of the option (including the security insurance pack) x the number of days in excess.

QPlease let me know what to do if my return date changes.: A Please contact us.
Contact information
Toll-free number: 0120-000-978 (Reception hours) Weekdays 09:00 - 18:00
E-mail info@mobilelinks.co.jp

QPlease tell me the payment method.: A In principle, online reservations must be paid by credit card.
Customers who wish to pick up their package at the Hakata Port International Terminal can also pay in cash on the same day.

QCan you issue a receipt?: A Receipts can be issued.
If you would like to receive a receipt, please check the ``Receipt issue'' box under ``Customer information details'' in the application form and enter your desired address.
If no address is specified, the card will be issued in the name of the subscriber.
If you would like to request a receipt after submitting your application, please use the inquiry form.

QPlease tell me what to do if it is lost or stolen locally.: A If your rental item is lost, damaged, or stolen, please contact us immediately.
Perform the procedure to terminate the line.
Please note that customers who have not subscribed to the compensation pack will be charged a compensation fee.
Customers who subscribe to the compensation pack will receive compensation according to their plan, but in the case of theft or loss, please be sure to report the loss at the local police station.
If you do not have an official certificate, a compensation fee will be charged even if you subscribe to the compensation pack. For details, please see here.

QPlease tell me the contact information for the support center.: A Contact information
Toll-free number: 0120-000-978 (Reception hours) Weekdays 09:00 – 18:00
∗If it is outside of these hours, please contact us by email.
E-mail info@mobilelinks.co.jp